Combo Cards are great for paying for various online services, work-related tasks, and scaling projects.
To ensure everything runs smoothly and without limitations, it’s important to follow a few rules when using cards.
What the card can be used for
Any marketing services
Software, licenses, and service subscriptions
Cloud services, hosting, and VPNs
Analytics tools
Freelancer services
Business travel expenses: hotels and flights
What the card can not be used for
Any physical goods: clothing, groceries, or marketplace items
Purchasing games, in-game items, or gaming subscriptions
Dating websites, adult services, or 18+ content
Payments to payment systems, currency exchange services, crypto services, iGaming, or gambling platforms
Using the card in Russia, CIS countries, as well as China and India
Multi-accounting, farming, and first-billing
⚠️ Important: such transactions are usually declined immediately and, in some cases, may lead to account suspension.
👉 Learn more: How to avoid account deactivation?
Card issuance restrictions
When creating new cards, the system automatically checks your company’s activity.
If you have:
more than 20 cards (in any status: Active / Blocked / Frozen / Locked)
and an average transaction amount below $5 over the last 14 days
→ new card issuance will be temporarily restricted
How to restore the ability to issue cards?
To regain access to issuing cards:
Use your existing active cards
Increase the volume of real transactions
Raise your average transaction amount
Once your activity normalizes, the restriction will be lifted automatically.
Why a card may be locked
Sometimes a card may switch to Locked status - this is a temporary restriction.
This happens if:
your total account balance is $0 or negative → all cards are locked
a specific card has a negative balance → only that card is locked
What to do if your card is locked?
Top up your account or card balance
Cover any negative balance
After that, the card will automatically return to active status.
Why it’s important to monitor your decline rate
Decline rate is the percentage of declined transactions on a card over the last 14 days (including pending payments).
How it works:
If it exceeds 30% - you’ll receive a warning (the card will still work)
If the situation doesn’t improve - the card may be automatically blocked
A card will be blocked if:
decline rate exceeds 50%
most recent transactions are declined
more than 5 days have passed since the warning
👉 Learn more: When can a card be automatically blocked?
How to avoid restrictions and blocks
Avoid a high number of declined payments
Don’t test cards with multiple consecutive attempts
Monitor balances and limits
Use cards only for permitted services.
👉 Here you can also learn more: How to choose the right BIN for payments?
If you’re unsure about a payment, it’s better to contact support in advance. We’ll advise, check everything, and help you avoid unnecessary risks 🙌